Frequently Asked Questions

To comply with Singapore's MAS regulations, we require:

• NRIC/FIN or passport copy
• Proof of address (utility bill or bank statement)
• Recent photograph
• Source of funds declaration

Standard verification typically takes 1-2 business days. During high volume periods, it may take up to 3 business days. We'll notify you via email once your account is approved.

Each individual is allowed one primary trading account. However, you may open additional sub-accounts for different trading strategies, subject to approval and additional verification.

Withdrawal limits vary by verification tier:

• Tier 1: S$5,000 daily / S$25,000 monthly
• Tier 2: S$50,000 daily / S$200,000 monthly
• Institutional: Custom limits based on requirements

We offer 50+ trading pairs including major cryptocurrencies against SGD, USD, and USDT. Popular pairs include BTC/SGD, ETH/SGD, ADA/SGD, and many more.

Our fee structure is tiered based on 30-day trading volume:

• Below S$10,000: 0.25% maker / 0.25% taker
• S$10,000 - S$100,000: 0.15% maker / 0.20% taker
• Above S$100,000: 0.08% maker / 0.15% taker

Yes, we provide API access for automated trading strategies. Our REST API and WebSocket connections allow developers to build custom trading bots and applications.

We support multiple order types including:

• Market orders
• Limit orders
• Stop-loss orders
• Take-profit orders
• Trailing stop orders
• OCO (One-Cancels-Other) orders

We employ multiple security measures:

• 95% of funds in cold storage
• Multi-signature wallets
• Insurance coverage up to S$250,000
• Regular security audits
• 2FA and biometric authentication
• 24/7 monitoring for suspicious activity

Immediately contact our 24/7 security team:

1. Call our emergency hotline: +65 09 2820596
2. Freeze your account via the mobile app
3. Change your password and 2FA settings
4. Email security@dixubohomuwi.sbs with details

Yes, we operate under the Payment Services Act and are registered with MAS. We comply with all Singaporean financial regulations including AML/CFT requirements.

Withdrawal times vary by blockchain:

• Bitcoin: 10-30 minutes (depending on network congestion)
• Ethereum: 1-5 minutes
• Other ERC-20 tokens: 1-5 minutes
• Internal transfers: Instant

Withdrawal fees are dynamic and based on current network conditions. We display the exact fee before you confirm any withdrawal. Generally:

• BTC: 0.0005 BTC
• ETH: 0.005 ETH
• ERC-20 tokens: 0.01 ETH equivalent